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Testimonials and FAQ
We are very privledged to have been able to help our many valued customer for over 36 years! See what they have to say about us! Check out the FAQ list to learn how our personal answering services will free up your staff and allow for productivity without interruption.
Testimonials
“We had a patient that recently passed. Her daughters called to thank us and wanted to pass on a message to Belinda and her wonderful staff at Answering Service of Richmond, Inc. We are hospice caregivers and so are your staff. Not everyone understands the importance of our on call staff receiving the patients or caregivers calls as quick as possible. Sometimes their loved one is in a panic, sometimes the children may panic and need comforting. This family told me how very, nice, and calm your staff was when they called and they called many times and each time they received the same prompt compassionate service. They knew you passed along the message very quickly by how fast the on call person was to respond to their calls and needs. Thank you for taking care of our patients and families quickly and kindly! You make a difference!”
- Kindred Hospice
"You guys are great, I don't know how we got along before we started using your service!"
- Beth at Air Flow Service, Co.
"You guys are AWESOME! We are very pleased!”
- Sherri Urbine at Entry Guard Systems
"Our experience has been wonderful! The team makes it easy to transition to the service. I really like the fact the owner is very accessible if needed. Any questions I had were answered clearly and someone is always ready to help! I like receive the faxes in the morning so I am ready to go for our AM meeting. The texting feacture works perfect for our on call personnell."
- Jen Brantley at Platinum Air 500
"When we found Answering Service of Richmond, We found a jewel. The professionalism if wonderful, and we totally trust you with our customers. Your info is always accurate, from spelling of names to phone numbers. We have never received a complaint from a customer. It is hard to improve 100% excellence. We love that it is a family owned business just like ours. We love the personal touch. We love that our customers cant tell the difference in us answering or your company answering. That means you have a friendly attitude which is what we strive for. We appreciate Belinda's quick responce to any issue that we may have. We LOVE your business!"
- Cindy Burton at Chase, Inc.
"Thank you for your excellent service and cheerful attitudes!"
- Tammy at Tronfeld West & Durrett
"Service has been terrific. We like the fact that they are local. It's always nice to have someone right here in town to speak to them when you need too, although there havn't been meany reasons to need to. Our service has been problem free. I would recommend them in a heart beat!"
- Dr. Snowden at Capitol Pediatrics
"As business owners we know how important quality customer service is. That is why we are writing about Answering Service of Richmond. For the last 25 years our company has used Answering Service of Richmond, Inc. for our answering service needs. As a provider of pediatric home health care services, it is critical that we receive professional, courteous service. Answering Service of Richmond, Inc. provides exceptional quality. Belinda has taken a personal interest in our company and works diligently to resolve any issues should they arise. We can whole heartedly recommend Belinda and Answering Service of Richmond, Inc. for all of you're answering service needs."
- Beth B. and Bruce G. at The Pediatric Connection
"Our customers need us and have to be in contact with us 24 hours a day. We need an answering service that can assist our customers at all hours and in all weather conditions. We also need our customers to be assisted in the same polite, friendly manner in the evenings and weekends as they are by our staff daily. The transition between our customer service department and our answering service needs to be smooth and trouble free. For years we have entrusted Answering Service of Richmond, Inc. with our most prized possessions, our customers, and we are happy to say they have taken extremely good care of them for us!"
- Woodfin, Your Home Team
"Your employee Lenora is always so, sweet, and polite with everyone. She is a joy to speak with I am very pleased with all of the girls from your staff. They are all very sweet, especially Lenora! Thank you for your great service."
- Rochelle at Pediatric Surgeon's
"Breath of Fresh Air has partnered with Answering Service of Richmond, Inc. since 2010 and we are so thankful for the friendly and courteous service this company supplies ... They are the reason we can say "call us 24/7" ... I am proud to say "Thank you to Belinda Lamb and all of her crew" for making our business possible at a very affordable cost ... Just give them a call and do the math, I am so glad I did."
- Teresa Mason at Breath of Fresh Air
Frequently Asked Questions
Are there certain hours I can forward my calls?
We have live operators ready and eager to handle your calls 24/7, 365 days a year. There are no limits on when you can forward your calls.
What areas do you handle calls for?
We are nationwide and can handle calls from anywhere in the world.
What forms of payments do you accept?
We accept checks or cash by mail or in person. Or you can pay with bill pay through your bank by ACH
Do you record my calls?
All of our calls are recorded and monitored for quality and training purposes.
What type of training does your staff receive?
All trainees receive training packets with detailed information and view training tutorials showing exactly how to handle situations. The trainee then shadows a senior operator with years of experience, listening in on different phone calls. At this point, the trainee will begin to handle calls on their own, with a senior operator shadowing them to ensure accuracy. Every operator must take a test on each new account and successfully complete a test call for the new account.
Do you have a disaster recovery plan in place?
We have multiple battery backups and a 25kW Generac generator that runs our entire facility, ensuring that we always have power, as well as redundant internet access.
How can I receive my messages?
We offer numerous options on how to receive your messages ranging from text, email, fax, pagers, direct connect patch, or call.
How do you train your staff to talk to customers?
All staff are trained on how to speak business professional and given options on how to handle specific situations. All callers are handled with upmost respect and kindness, being told what we can do for them, not what we cannot do.
Who are the owners?
We are family-owned and operated by Tim and Belinda Lamb. Their daughters Alyssa Farrow (Senior Operations Manager) and Krista Rivera (Office Manager) assist in the day to day operations of our business.
How am I charged?
We charge per call and offer package deals.
Can you ask my customers certain questions?
Yes, we can create a customized script that best fits your needs for your company.
Can you answer my phone with a specific greeting?
Yes, we can set up a personalized greeting to become an extension of your company.
Can you answer questions about my company to my caller?
Yes, our equipment allows us to input information about your company and customize it to exactly what fits best for you.
How do I get my calls to ring to your company?
Call forwarding varies depending on your phone vendor, but for most vendors, the typical process is *72, then your call forwarding number provided by us. Although this is the most common method, there are other methods depending on your equipment and phone vendor. Unfortunately, this scope of the service is beyond our control and must be handled on your end with your phone vendor.
How do I get my calls to ring back to my office?
Unforwarding your calls varies depending on your phone vendor. But for most vendors, the typical process is *73.
What is your billing cycle?
We have 12 billing cycles per year (one billing per month) vs. 13 billing cycles per year.
When can I begin my service?
We can have your account set up within 1-3 business days, depending on the complexity of the account.
Can you only handle the overflow calls that I cannot answer?
Yes, you can set your call forwarding up for overflow calls to come to us after a certain number of rings.
Do I have to sign a contract?
You are not required to sign a contract agreeing to use our service for a designated length of time. We do have an agreement we ask our customers to sign for payment purposes.