FAQ

We have live operators ready and eager to handle your calls 24/7, 365 days a year. There are no limits on when you can forward your calls.

We are nationwide and can handle calls from anywhere in the world.

We accept checks or cash by mail or in person. Or you can pay with bill pay through your bank by ACH

All of our calls are recorded and monitored for quality and training purposes.

All trainees receive training packets with detailed information and view training tutorials showing exactly how to handle situations. The trainee then shadows a senior operator with years of experience, listening in on different phone calls. At this point, the trainee will begin to handle calls on their own, with a senior operator shadowing them to ensure accuracy. Every operator must take a test on each new account and successfully complete a test call for the new account.

We have multiple battery backups and a 25kW Generac generator that runs our entire facility, ensuring that we always have power, as well as redundant internet access.

We offer numerous options on how to receive your messages ranging from text, email, fax, pagers, direct connect patch, or call.

All staff are trained on how to speak business professional and given options on how to handle specific situations. All callers are handled with upmost respect and kindness, being told what we can do for them, not what we cannot do.

We are family-owned and operated by Tim and Belinda Lamb. Their daughters Alyssa Farrow (Senior Operations Manager) and Krista Rivera (Office Manager) assist in the day to day operations of our business.

We charge per call and offer package deals.

Yes, we can create a customized script that best fits your needs for your company.

Yes, we can set up a personalized greeting to become an extension of your company.

Yes, our equipment allows us to input information about your company and customize it to exactly what fits best for you.

Call forwarding varies depending on your phone vendor, but for most vendors, the typical process is *72, then your call forwarding number provided by us. Although this is the most common method, there are other methods depending on your equipment and phone vendor. Unfortunately, this scope of the service is beyond our control and must be handled on your end with your phone vendor.

Unforwarding your calls varies depending on your phone vendor. But for most vendors, the typical process is *73.

We have 12 billing cycles per year (one billing per month) vs. 13 billing cycles per year.

We can have your account set up within 1-3 business days, depending on the complexity of the account.

Yes, you can set your call forwarding up for overflow calls to come to us after a certain number of rings.

You are not required to sign a contract agreeing to use our service for a designated length of time. We do have an agreement we ask our customers to sign for payment purposes.