Support/Staffing
Customized Call Center Services for Your Business
ASR understands that each business is unique. That is why we provide answering services tailored to meet your needs without contracts. You can customize your account and tell us how you want us to handle and dispatch your calls. No matter what type of business you have, we take call dispatching seriously because your livelihood is our livelihood.
Handling Each Call With Care
We will treat your customers the way we would want to be treated. With a friendly and polite tone, our virtual receptionists will answer your customers’ questions and inform them of what we can do, not what we can't.
We're Here For You & Your Customers 24/7
We are available 24 hours a day, 7 days a week, to provide call center services to you and your clientele. You never have to worry about your customers being unable to reach or stopping what you were doing to pick up your phone. Our virtual receptionists work as an extension of your company, greeting your customers warmly and in such a way that they will never know that we are not sitting in your office.
Worth Every Penny
Free up your office staff to perform the tasks that are vital to your business and bottom line. Our answering service is a low-cost solution that will make a tremendous impact on your business.
Contact us to inquire about what we do and how we can make a difference to your operations.
Why ASR Is Your Best Choice
- Family-Owned and Operated
- Qualified, Dependable, and Intelligent
- 24/7 Support Team Availability
- The Latest Technology and Industry Standards
- Customizable
- US-Based Receptionists
- 24/7 Answering Service
- Emergency Answering Service
- After-Hours Answering Service
- Support for Special Projects
- Monthly Billing Cycle (Not Every 4 Weeks – Only 12 Bills a Year)
- No Tiered Call Answering (Equal Training for All Staff)
- No Extra Charge for Nights, Weekends, or Holidays
- Call Recording
- Fees Based on Incoming and Outgoing Calls
- Voice Mail Services with Options
- Email Monitoring
- Dispatching
- Message Delivery
- Customer Service
- Information Screening
- Emergency Response Callouts
- HIPAA Compliant
Medical Answering Service
ASR understands that when patients call, they deserve compassion, regardless of whether they require urgent or non-urgent care. Rest assured that we will show them the kindness with which we would want to receive.
Depending on your specific instructions, we will be there for your patients to take a prompt, detailed message. We will pass along the information to the on-call doctor before they speak with the patient. If the caller’s need is not urgent, a message may be left for the office staff to return the call the following business day.
Questions We May Ask
- Caller’s Name
- Patient’s Name
- Callback Number
- Message
- Type of Care Needed (Urgent or Non-Urgent)
All information and questions are customized to your specific requests and needs.
Small Business Answering Service
As a small business owner, you wear many hats, and it can feel overwhelming with so many responsibilities. Do you ever feel like you spend too much time working In your business instead of On your business? This is why we are here to take care of your customers for you so you can work On your business. It doesn't matter whether you are a single person in your business or you have multiple people working with you, our virtual receptionists will take care of your clientele.
Answering Service for Tradesman
Whatever type of Tradesman you are, you run a business and need qualified professional receptionist's to take care of your calls. Our virtual receptionist's will greet your customers with pleasant confident voices. We understand how important every phone call is. When someone is looking for a contractor to do work at their home or business they will search til someone answers the phone and makes them feel like that company can take care of their needs. Whether its for a repair, renovation, addition or replacement. We will gather the information so you can meet with your future customer and give them an estimate to Seal the Deal. Let Answering Service of Richmond help you increase your clientele by taking care of your calls.
Home Health Care and Hospice Answering Service
We manage calls for companies and organizations that offer the following:
- Companion Services
- Personal Care Services
- Skilled Services
- Hospice Services
We understand the importance of compassion and understanding when a family member turns to you for caregiving services. Calls absolutely must be dispatched to the appropriate personnel quickly and thoughtfully to ensure the patient and their loved ones have peace of mind in their time of need. You can rely on us to do exactly that.
Property Management Answering Service
Your tenants can face issues, such as a clogged toilet or leaking faucet, at the most inconvenient moments, and they need to be able to call someone about these issues at any time of the day. ASR is here 24/7 to respond to their calls. We will get a hold of the maintenance crew that will resolve their specific emergency. With our help, you can protect your property and your tenant’s peace of mind.
Staffing
Here at Answering Service of Richmond, Inc. We strive on employing outstanding customer service agents that truly care about each and every phone call. If you believe you would be a great fit for our team, we would love to meet you. Please fill out the information below, and one of our hiring agents will be reaching out to you shortly. Call Center Agent Pre Screening Form
